BHIM – FAQs

Why is my mobile verification process failing repeatedly?

• Mobile verification process can fail due to any of the following reasons:
  • The app is unable to send an SMS from your number
  • There is some network error on your phone
• How can I fix it?
  Kindly ensure that your mobile phone has network connectivity (mobile data is switched on and flight mode turned off). In case you are still facing issues, you can update to the latest version of the app by logging in to Play store/Appstore and try again.

What Do I Do When I Get The ‘SMS Sending Failed’ Notification While Registering My Mobile Number?

• Make sure that there is network connectivity on your phone (mobile data is switched on and flight mode is turned off)
• Your telecom service provider might charge you an SMS fee for sending the SMS. Ensure your phone has sufficient balance to send the SMS.
• Do not switch screens/applications during the process of registration. Doing so will lead to your session expiring.

I am not able to login to my BHIM App even after entering my passcode. What do I do?

• Make sure that your phone has network connectivity (mobile data is switched on and flight mode is turned off)
• Make sure the passcode you have entered is correct. In case you do not remember your passcode, you can click on ‘Forgot Passcode’ and reset it.

Why am I not able to see my bank while linking my account?

• You will only be able to see the Bank that is live on BHIM. You can check the list of banks that are live on BHIM here: CUB BHIM

What can I do when I get the ‘Unable To Fetch A/c’ Or ‘Account Does Not Exist’ notification?

• If you get the ‘Unable to fetch A/c’ notification, kindly wait for few minutes and try again later. This error could show up when the bank is offline.
• If you are getting an error while trying to link a Minor A/c or Joint A/c on BHIM, you may have to contact your bank.
• In case you are trying to link an account type that is not supported by your bank’s internal policy (Minor, Joint, Dormant A/c etc.), kindly contact your bank.
• If you get the ‘Account does not exist’ notification, ensure that you’ve selected the correct bank account and that you’ve linked your mobile number to that bank account.
• In case of Dual SIM, kindly ensure that you select the number that is linked to the registered bank account

I am unable to change my default bank account on BHIM.

• Login to your BHIM App > Bank Account. You will then be shown the accounts that you have linked to your BHIM account. You can click on the ‘Make Default’ option next to the bank account you would like to make your default account.

I am unable to remove my bank account from BHIM

• Login to BHIM App > Bank Account. You will then be shown the bank accounts that you’ve linked to your BHIM account. You can select the ‘Remove’ option under the account that you would like to remove/delete/unlink from your BHIM account.

How many bank accounts can I link with my BHIM account?

• You can link up to 10 accounts with your BHIM account

I am unable to change my default bank account on BHIM.

• You will require the last 6 digits and expiry date of your debit card to set the UPI PIN. If you fail to receive the OTP in time, kindly click on the ‘Resend OTP’ option. If it does not work, please wait for some time, and try again. Please note that only Debit cards linked to the account can be used for setting the UPI PIN.

How can I reset my UPI PIN?

• Login to your BHIM App > Bank Account. You will then be shown the accounts that you’ve linked to your BHIM app. You can select the ‘Forgot UPI’ option under the bank account you’d like to reset the PIN of. (Please keep your Debit Card details handy to reset your UPI PIN.)

What Should I do if I have exceeded the number of login attempts by entering the wrong UPI PIN?

• You will have to wait for 24 hours post which you will be allowed to make any transactions.

Why do I get a ‘Wrong Debit Card Details’ error while trying to set UPI PIN?

• This error occurs when the details you have entered are incorrect. Kindly get in touch with your bank if you get the error message even after entering the correct details.

Why Am I Not Able To Send Money or Facing the Error ‘Per Transaction Limit Exceeded’?

• Your per day transaction limit is Rs. 100,000 on BHIM
• If you’re sending money to a UPI ID, please, make sure that you’ve entered the correct UPI ID.
• Kindly ensure that you’ve entered the correct UPI PIN.
• You will not be able to send money if your bank is facing some issues.
• If you’re a new user on BHIM, you are allowed to do transactions of up to Rs. 5000 for the first 24 hours.
• You will be able to utilise your daily limit of Rs. 100,000 post 24 hours of your registration.
• Kindly note that your bank’s transaction limit may vary from that of BHIM.

What should I do if I have transferred the money but it hasn’t been credited to the receiver’s account?

• If your BHIM App states that your transaction is successful but your beneficiary hasn’t received the money, you might want to check whether you’ve entered the correct details (UPI ID or A/c IFSC).
• In case your transaction is in ‘Pending’ status, kindly click on the ‘Refresh’ button from your transaction details page in ‘Transaction’. If the issue still persists, kindly reach out to us via our customer care number.
• In case your transaction has failed, but the amount was debited then the same will be reversed to your account in T+2 working days.
• If you still face the issue, you can reach out to us or raise a complaint via your BHIM App.

Can I reverse a transaction if I mistakenly sent the money to the wrong account?

• You can get in touch with your bank and raise a complaint for a chargeback.

Whom should I contact in case of any issues with the app?

• You can report any feedback/suggestion/complaint on the app

Why is my transaction getting declined?

Your transaction may be declined due to any of the following reasons:

• Either of the bank servers might be temporarily down. In that case, kindly wait for some time before you re-initiate the transaction.
• It might be a suspected case of a fraudulent transaction.
• You might have entered the wrong UPI PIN.
• The beneficiary details you entered might be incorrect.
• Your mobile number might be linked to multiple types of accounts in the same bank.
• If you’ve changed your mobile number linked to your bank account then there is a possibility that the bank hasn’t updated your new number due to which you will not be able to complete your transaction. In this case, kindly contact your bank.
• The transaction you’re trying to complete might be a violation of your bank’s policy. In this case, kindly contact your bank.

What are the requirements to participate in an IPO, through UPI?

• Your bank should be registered as a certified Issuer Banks for UPI in the SEBI website
• You should have an active UPI ID created
• You should be on the latest version of BHIM Application.
• Note: The per transaction limit for IPO through UPI Payment is Rs. 2,00,000.

How do I know if I have received an IPO request and how do I accept it?

• You will receive a notification as well as an SMS from your BHIM App informing you about the request
• You can login to your BHIM app > IPO > Pending. You’ll be able to see the IPO requests
• All IPO collect requests would have a ‘Verified Merchant’ mark to ensure that it is not Fraudulent
• Kindly ensure that you check the amount before accepting the request

How can I modify or cancel my request once the mandate ss created?

• Any modification or cancellation of the bid post successful creation can be only done via the intermediary through whom the bid was placed.
• For modification, you will have to approve the modification request on your BHIM app once you receive it.
• In case of cancellation, you will receive a notification from BHIM stating that mandate has been revoked.

How Do I Know If My Bid Has Been Placed Successfully?

• Login to BHIM->Select IPO -> Go to Active and you’ll be able to see the IPO request. This would mean that your bid has been placed successfully.
• You will be receiving an SMS from your Bank as well as BHIM confirming the block of amount on the account which means the bid was successful. The status of the same can be confirmed with the intermediary through whom the bid was placed.

What do I do if I get an error while accepting an IPO mandate request?

• In case of any error during Creation or Modification of a mandate request, the same can be re-initiated by approaching the intermediary to whom you had submitted the application form.

My broker claims to have sent a request, but I haven’t received it. What should I do?

• You should wait for some time and then request your broker to reinitiate the transaction.

Will I be able to know whether the allotment is allocated or not?

• Please note that BHIM being a payment platform does not guarantee the allotment of shares.
• Kindly contact the intermediary through whom the bid was placed in case of any queries regarding allotment. However, if you’ve been allotted then the bid amount would be debited basis allotment (Full Allotment or Partial Allotment) for which you would receive a notification as well as an SMS from BHIM and your Bank.
• If you’ve not been allotted, then your amount shall be unblocked, post which you will receive an SMS from your bank regarding the same.

BHIM – Bharat Interface for Money is a UPI based payment interface that allows real time fund transfers using a single identity like your mobile number or name.

• You can transfer and receive money from any person using UPI
• You can pay bills on merchant websites with UPI
• You book flight tickets or recharge your mobile
• You can scan a QR code to make quick payments
• You can check your transaction history on UPI
• You can send money to Account and IFSC code

• Pay your friends or relatives directly through their UPI ID.
• While shopping online, click on the ‘Pay by UPI/BHIM’ option
• Scan UPI QR/BHIM OQ code at merchant outlets to make payments
• Scan UPI QR/BHIM QR at merchant outlets.

BHIM is not a wallet. It is an application that allows users to make instant payments from one bank to another without sharing the information of Account number, IFSC or User Id / Password.

UPI is a simple payment method that allows easy money transfer from one person to another, digitally. It is similar to IMPS, NEFT or RTGS transfers.

BHIM can be used currently on all handsets with iOS (version 13.0 and above) & Android OS (version 5.0 and above).

Currently it is available in 20 languages, i.e., English, Hindi, Marathi, Tamil, Telugu, Malayalam, Oriya, Punjabi, Gujarati, Marwari, Haryanvi, Bhojpuri, Urdu, Konkani, Manipuri, Mizo, Khasi, Kannada, Bengali, Assamese.

You can use BHIM outside India to send and collect money for your local accounts. Please note that NRI/NRE accounts can only be used as per banks policy.

You are not charged any for transacting on BHIM. Kindly get in touch with your bank to ask for their charges.

Yes. You can dial *99# to avail offline features of BHIM, on any mobile phone.

BHIM is interconnected with every bank through the UPI ecosystem. Hence, you will not be able to link your account on BHIM application.

Any person who has a smartphone and a bank account can use BHIM to make transactions. However, you will need to have your mobile number registered with the bank and a debit card linked to that account. You can download the BHIM app from Play Store or Appstore.

Follow the following steps after you’ve downloaded and installed the BHIM app for the first time:

• Select Language
• The app will ask for permission to send an SMS to verify your number
• Successful attempt will take you to Home page
• If the attempt was unsuccessful, you will be prompted to dial a USSD code only on android devices
• Once BHIM recognizes your mobile number and handset, your registration will be complete

Upon successful registration, a default ID i.e mobilenumber@upi will be created for you. You can add one more VPA by clicking on the profile section.

A UPI ID is a unique identifier, which you can use to send and receive money on UPI. Think of it as an email ID which you can use to transfer money.

UPI PIN is a four or six-digit number that is set by the customers on BHIM after the registration process. UPI PIN is used for authenticating all transactions done on UPI platform (BHIM or *99# or UPI apps) to ensure secure payments every time you use BHIM UPI to transact.

Once you have registered your mobile number and it has been verified, you will have to select your bank account and set your UPI pin.

Your bank is not live on BHIM, hence it is not visible on the list. Our team is working towards getting all banks live on BHIM.

Your bank does not permit your account type to be listed on UPI. Kindly try another account.

After you select your bank account, you will be prompted to set your UPI pin for the first time. You need to input the last 6 digits of your debit card along with the expiry date. If you are an SBI Maestro card user, you can enter the expiry date as 01/49.

Yes, you can use same UPI PIN on BHIM for that account. In case the PIN status is not reflecting on your BHIM app, kindly go to the ‘Bank Account’ section > select the account and then click on ‘Refresh’ option.

Due to some technical reason, your UPI PIN cannot be set. Kindly click here and provide details

BHIM users can send money by using one of the following details of the beneficiary.

• VPA (Registered on UPI)
• Mobile No. (Registered on UPI)
• Account Number and Mentioned as IFS Code

When you enter a VPA and click on verify, the account holder’s name (as mentioned in the bank’s system) will be displayed. This is for you to cross check if the sender and the bank account to which you want to send money are the same. In case they appear different, please re-confirm the VPA of the receiver. Money once sent through BHIM cannot be reversed.

A user can send up to Rs 100,000 per transaction and a maximum of Rs 100,000 per day for one bank account. This limit is available per bank account linked on BHIM.

The default VPA is mymobileno@upi. You can change this by going to the ‘My profile’ section and selecting from the available VPAs.

BHIM allows you to use two VPAs. First one is the default VPA (mobile number@upi). You can create the second one, by going to the ‘My Profile’ page.

The account which you have selected will be displayed on the top left with the bank’s icon. That will be your default bank where you will be receiving money. While sending money you will be having an option to select your debit account.

Let’s say you have two accounts i.e ABC and XYZ and both are linked to BHIM. You want to transfer money from ABC to XYZ. Click on Send Money > Send to Self.

Yes, you can save details of the beneficiary for future transactions. While sending money to a receiver, you have to click on the option ‘Add to Favourites’.

Scan & pay option is present in the Home page where you can click and the QR scanner opens up. Using this you can scan the QR code of the receiver and send them money. You can also use scan and pay on your passcode screen. You can also upload a QR code saved on your phone as an image.

Once you register on BHIM, a QR code and default VPA is created for you. You can check these details in the ‘My Profile’ section of the BHIM app.

On BHIM, you can initiate a request, asking money from someone. You have to enter the amount and UPI ID. The user who will receive the request can pay by authenticating it with their UPI PIN or decline the collect request.

On the home page, there is an ‘Approve to Pay’ section. In this section, collect requests sent to you will be displayed under the pending tab. You can approve or decline these requests.

You can block unknown money requests by clicking on the ‘Decline’ button visible on card and subsequently checking the ‘Block’ option before declining

Pending transactions can be viewed in the ‘Approve to Pay’ section on homepage. The requests will be valid for as long as the initiator has kept it. If the request is not accepted within that set time, the request expires.

The transaction might have failed due to a system error. To raise complaint for a failed transaction, click on ‘Raise Complaint’ on the ‘Transaction Details’ page available in ‘Transaction’ after clicking on failed transaction. The amount should be reversed to you in T+3 days.

In case that does not happen, you can reach out to us here: CUB Customer Care We apologise for the inconvenience.

The transaction might have failed due to a system error. In case your transaction is in ‘Pending’ status, kindly click on the ‘Refresh’ button from your transaction details page in ‘Transactions’. If the issue still persists, kindly reach out to us via our customer care number. The amount should be reversed to you in T+3 days.

In case that does not happen, you can reach out to us here CUB Customer Care We apologise for the inconvenience.

No, a transaction once made cannot be reversed. Please note that NPCI is only acting as a platform for processing the transaction. Money is transferred immediately. That is why we request you to check beneficiary details before transacting. A successful transaction cannot be reversed unless the beneficiary refunds it on their own.

You can try and raise a collect request (for VPA based transactions) and hope that the user will return the same. There is no guarantee that your amount will be reversed.

You can reach out to the BHIM Toll Free number 18001201740 for any queries or complaints.

‘Favourites’ feature helps you maintain a record and keep a list of people whom you frequently send money.

When performing a transaction, click on the ‘Add to favourites’ button to save the contact. You can also click on manage button on the home screen and click on add UPI ID. You can view the same in your ‘Favourite’ list.

When you click on any contact in my favourite, it gets highlighted with two options i.e. “’Send Money’ and ‘Delete’. Click on delete to remove the contact from the list.

Click on the three dots on the top right of the ‘Favourites’ page and go to blocked contacts. Click on the contact and select the option to unblock the same.

Bill payments can be made for the following categories:

Electricity, Gas, DTH, Telecom, Loan EMI, Insurance, Water, NETC FASTag, Cable TV, Education Fees, Broadband Postpaid, Clubs & Association, Credit Card, Health Insurance, Hospital Pathology, Housing Society, LPG Gas, Landline Postpaid, Life Insurance, Loan Repayment, Mobile Postpaid & Prepaid, Municipal Services, Municipal Taxes, Subscription & W

BHIM Bill Pay is only available for banks that are enabled on Bharat Bill Pay. If your bank account is not live, you will not see the option for Bill Pay. Kindly add another bank account that is enabled on Bharat Bill Pay.

No, there will be no charges for bill payment via BHIM Bill Pay.

Yes, you can check the amount before paying the bill. Please note that all billers will not display the amount due for bill payment.

Yes. UPI PIN is mandatory for all bill payments. This is as per security standards of BHIM.

• Click on the Bill Pay section on BHIM
• Select the bill category
• Select the biller for which you want to make a payment (the biller can be saved for future payments by selecting ‘Add to My Bills’)
• Enter your biller ID (subscriber ID, customer ID etc)
• The next screen will contain the bill details like amount. Not all billers will display the bill amount.
• If the bill is not displayed, a confirmation screen will be displayed, else it will not be displayed.
• Click on pay and enter your UPI pin to confirm the payment
• You will receive a confirmation for the bill payment

Yes. You will get an online confirmation for Bill Payment. Please note you can also check the status of your transaction under the ‘Transaction’ section of BHIM.

Existing limit for Bill payments on BHIM is Rs 100,000 per transaction.

As notified in BHIM, your money will be refunded in three working days.

Yes, you can save multiple billers per category. You can also save multiple customer identifiers for same biller.