We have traditionally built our reputation as a customer-centric Bank for MSME sector. We continuously sharpen our skills to suit your convenience. It is our mission to ensure that your banking experience with us is unrivalled in excellence. The Citizen's Charter is one more effort for improvement of our Customer Care measures. It gives you information on your rights as a customer, the mechanisms available to you to correct us if necessary and also on the products and services offered by us. Our aim is your Delight through our customized services. This Charter is our way of stating with confidence:
Through the Citizen's Charter the Bank has committed itself to constantly endeavour to customize its initiatives for addressing the varying needs of different segments of its vast customer base. In fulfillment of this commitment, the Bank has evolved a Customer charter for the exclusive use of its customers in Micro and Small Enterprises (MSE) segment. This Charter provides details of the special terms and benefits that the Bank offers to its MSE customers.
MSME segment consists of THREE major set of borrowers, viz.
Particulars |
Investment in Plant & Machineries in case of Manufacturing Enterprises |
Investment in Equipment in case of Service Sector Enterprises |
Micro Enterprises |
Up to Rs. 25/- lacs |
Up to Rs.10/- lacs |
Small Enterprises |
Above Rs. 25/- lacs and up to Rs.500/- lacs |
Above Rs.10/- lacs and upto Rs.200/- lacs |
Medium Enterprises |
Above Rs.500/- lacs and up to Rs.1000/- lacs |
Above Rs.200/- lacs and up to Rs.500/- lacs |
The Charter discusses the facilities available to the Customers under MSME as a whole.
Acknowledgement for receipt of loan application by branch by affixing date stamp.
Simple loan application form for all credit facilities to Micro and Small Enterprises and for Medium Enterprises.
Time Norms for disposal of loan applications:
Limits | Time Limit for Disposal |
Upto Rs.5 Lakh | within 2 weeks |
Over Rs.5 Lakh and upto and incl of Rs.25 Lakh | within 3 weeks |
Over Rs.25 Lakh | within 6 weeks |
No collateral security for advances up to Rs. 10 lac and accounts under MSME sector.
Collateral security are also waived for advances up to Rs.100.00 lakh for viable projects based on good track record and financial position under CGTMSE scheme.
Composite Loans up to Rs. 100 lac are sanctioned to Small Enterprises under single window scheme.
Loan quantum: Minimum 20% of projected annual sales turnover (P.R. Nayak Committee norms) for working capital requirements.
Credit Guarantee Fund Scheme for Micro Small Enterprises (CGTMSE).
The Bank is a member lending institution of the Credit Guarantee Fund Trust for Micro and Small Enterprises and is extending coverage to all eligible loans under Credit Guarantee Fund Scheme.
Eligibility under CGTMSE scheme.
Under this scheme, one time guarantee fee and Annual service fee is charged as below
Guarantee Fee and Annual Service Fee
Credit Limits | One time Guarantee fee | Annual service fee |
Up to Rs. 5 lakh | 1.00% | 0.50% |
Above Rs. 5 lakh | 1.50% | 0.75% |
* 0.75% |
*In the case of North Eastern Region including State of Sikkim for credit limits above Rs. 5 lakh and up to Rs. 50 lakh.
Simplified loan application form for MSEs
Indian Banks’ Association (IBA) at the request of Banking Codes and Standards Board of India (BCSBI) has devised a simplified loan application forms for all categories of Micro and Small Enterprises (MSEs). The simplified format as suggested by IBA is enclosed herewith.
For credit facilities of Rs. 25 lakh and above, the customers need to furnish certain additional information / data as indicated in the check list.