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Bank will never ask to download applications (.apk file) through social media/email/SMS and install it Beware of fake links, emails, phone calls, SMS and messages in the name of update of Aadhaar Card using Bank Application through WhatsApp, etc.. Please do not share your UPI PIN, MPIN, ATM PIN, OTP, Login IDs, Passwords, Debit card/Credit card No, CVV, Expiry date etc. with anyone. Bank will never ask for such details. Secure Today ! Safe Tomorrow !! Be Alert, Stay Safe !!!
Customer Awareness
Dear Customer, You can use UPI PIN for doing Mobile Banking transactions till it expires, After the PIN gets expired, You need to set separate PIN in Mobile Banking for Mobile Banking transactions.
UPI MPIN
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CUB UPI 123PAY. Now do UPI transactions through IVR from any feature/smart phone by just calling 08045163581
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CITY UNION BANK is registered with DICGC
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Ask Lakshmi, Your Virtual Assistant
Call CUB’s 24 X 7 Customer Care:
Write to us: customercare@cityunionbank.com
Ask Lakshmi, Your Virtual Assistant
Call CUB’s 24 X 7 Customer Care:
Write to us: customercare@cityunionbank.com
The bank recognizes incipient stress in borrower accounts by classifying them as Special Mention Account (SMA)/Non-Performing Asset (NPA) as per the norms given below:
Special mention accounts shall be classified as per following categories:
Loans in the nature of Term Loans |
Loans in the nature of cash credit/overdraft |
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SMA sub-categories |
Basis for classification-Principal or interest payment |
SMA sub-categories |
Basis for classification-outstanding balance remains continuously |
SMA-0 |
Upto 30 days |
SMA-0 |
Upto 30 days |
SMA-1 |
More than 30 days and upto 60 days |
SMA-1 |
More than 30 days and upto 60 days |
SMA-2 |
More than 60 days and upto 90 days |
SMA-2 |
More than 60 days and upto 90 days |
A non-performing asset (NPA) is a loan or an advance where:
*Agricultural advances governed by crop season-based asset classification shall be exempt from this instruction. ^Any amount due to the bank under any credit facility is overdue, if it is not paid on the due date fixed by the bank.
Cash credit/Overdraft (CC/OD) account is classified as NPA if it is ‘out of order’. An account should be treated as ‘out of order’ if:
An account where the regular/adhoc credit limits have not been reviewed/renewed within 180 days from the due date/date of adhoc sanction will be treated as NPA.
In working capital borrowal account, Bank relies upon stock statements not older than three months for determination of drawing power. The outstanding in the account based on drawing power calculated from stock statements older than three months, would be deemed as irregular. Account will become NPA if such irregular drawings are permitted in the account for a continuous period of 90 days even though the unit may be working or the borrower’s financial position is satisfactory.
A credit card account will be treated as non-performing asset if the minimum amount due, as mentioned in the statement, is not paid fully within 90 days from the payment due date mentioned in the statement.
For detailed guidelines in asset classification and provisioning, please refer to RBI’s Master Circular – Prudential Norms on Income Recognition, Asset classification and Provisioning pertaining to Advances dated October 1, 2021 and Prudential norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances – Clarifications dated November 12, 2021. The above asset/SMA classification norms are subject to changes as per regulatory instructions issued from time to time
For Specific Queries customers may please contact the assigned branch.
Last Updated on: 06-06-2023 11:46:00 AM