CUSTOMER SATISFACTION SURVEY

Dear Customer,

It is our constant endeavor to ensure you have a satisfying experience while banking with us. In this regard, we are conducting a survey which will not take more than 5 minutes of your time. We request you to please provide your valuable feedback, which will help us in serving you better.

1. Do you think that the bank caters to all your banking needs?

2. Does CUB offer competitive interest rates?

3. Does CUB offer competitive service charges?

4. Do you use the service of any other banks?

5. What do you feel about the overall service quality of our bank?

6. Where do you feel that the bank needs improvement?

7. Would you recommend our bank to a friends, relatives or any associates?

8. What do you look for in a bank when you decide to start a relationship?

9. When you think of CUB, what comes to your mind first?

10. Are you aware of the following products / services being offered by the bank?

Demat

RTGS / NEFT

Intra branch fund transfer

Linking of FD with SB

Inward remittance from abroad

Internet Banking

Mobile alerts

Debit cum ATM cards

Credit Card

Smart watch & Key chain based payment product

Insurance

CUB Multilingual Chat bot

11. Your opinion on this survey

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for all your needs.
Anywhere... Anytime...

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A distinct bank for all your needs. Anywhere... Anytime...

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© 2025 City Union Bank    All Rights Reserved.