CUSTOMER SATISFACTION SURVEY

Dear Customer,

It is our constant endeavor to ensure you have a satisfying experience while banking with us. In this regard, we are conducting a survey which will not take more than 5 minutes of your time. We request you to please provide your valuable feedback, which will help us in serving you better.

  1. Do you think that the bank caters to all your banking needs?

  2. Does CUB offer competitive interest rates?

  3. Does CUB offer competitive service charges?

  4. Do you use the service of any other banks?

  5. What do you feel about the overall service quality of our bank?

  6. Where do you feel that the bank needs improvement?

  7. Would you recommend our bank to a friends, relatives or any associates?

  8. What do you look for in a bank when you decide to start a relationship?

  9. When you think of CUB, what comes to your mind first?

  10. Are you aware of the following products / services being offered by the bank?

    Demat

    RTGS / NEFT

    Intra branch fund transfer

    Linking of FD with SB

    Inward remittance from abroad

    Internet Banking

    Mobile alerts

    Debit cum ATM cards

    Credit Card

    Smart watch & Key chain based payment product

    Insurance

    CUB Multilingual Chat bot

  11. Your opinion on this survey

A distinct bank
for all your needs.
Anywhere... Anytime...

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