18. What are the documents required for change of name in the account of newly married women?

• Marriage certificate
• Notarised affidavit or Clear Photograph of the wedding of the woman with her husband
• Identification documents of the husband for the family name to match with the change requested
• A letter from the newly married woman requesting change in the name and also , if so willing , to change the style / words of her signature
• Marriage invitation card is to be taken for verification of new address
• Where it is difficult to produce evidence of marriage, confirmation on change of name from any respectable person well known to the Bank.

19. How to withdraw cash in case if the account holder is unable to sign because of illness and cannot be physically present?

In this case, thumb/toe impression is to be affixed on the Cheque/Withdrawal form and it should be identified by two independent witnesses known to the Bank, one of whom should be a responsible Bank Official.

20. How to withdraw cash in case if the account holder is unable to affix thumb/toe impression?

A mark can be obtained on the cheque / withdrawal form from the account holder which should be identified by two independent witnesses known to the Bank, one of whom should be a responsible Bank Official.

21. Whether a letter /ID card issued by the employer of a retail shop can be accepted for identity/ address proof?

No

22. What are all the documents to be produced by salaried persons for opening account?

We can accept certificate /letter of employment issued only by the Corporate and other entities of repute and also the Bank should be aware of the competent Authority designated by the employer for this purpose.

This should be in addition to any one of the following:

• Passport
• Driving License
• PAN Card
• Voter’s Identity Card
• Utility Bills, etc.,

23. Whether an account can be opened for a person in a place where no local address proof is available?

It can be accepted where the person is able to establish his residence to the satisfaction of the Bank viz., a certificate from the relative with whom he/she is staying along with the ID /address proof of the relative.

A letter from the employer (As defined in Q.No.22) is to be obtained on the identity and address of the person.

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