15.Can I access my accounts when I am out of station ?

Yes . The accounts can be accessed from anywhere at any time . All one need is to have a PC with an internet connection .

16. I have forgot my Login ID and Password What should I do?

A new PIN (password) is required to login in case the PIN is forgotten . "FORGOT PASSWORD" Option can be used to send the request through online. The new password pin mailer will be dispatched to the home branch of the customer within 4 working days. “Get Instant Password” option can also be used to generate customer’s own password from the system by himself without approaching the bank or waiting for the password . Before selecting this option please ensure that the e-mail id of the customer is already available in the system.

17.How can I log-in if I have forgotten my password?

You will be issued User id and Password only against your specific request after you sign the application to avail the service. You will have to submit the duly filled in application to your branch where you are maintaining your accounts. The Branch will process the application and recommend for Net-Banking and will send the application to the Central Processing Center. You will then receive the User id and Passwords in separate mails.

18. How often I have to Change My Password ?

For Security Reason system will force to change the Password every 90 days. The System will alert 5 Days before the due date. If the user does not change it at the time of alert, after the 90th day the system will force the user to change the Login and Transaction Password according to the facility.

19. How can I send the Request to Reset my password through online?

You can use the "FORGOT PASSWORD" Option to send the request through online. The new password pin mailer will be dispatched to your Branch.

20. How to use the Forgot Password option ?

Click here to find How to use Forgot Password Option

21. Is there any way to get my password through online ?

You can use the Instant Password option in the Login Screen. Click here to find How to use Instant Password option

22. Can I know the List of online Bill Payment Merchant Institution ?

Click here to find the List of Bill payment Institution

23. While payment of Bill through online My account was debited but I did not get any confirmation or the payment was failed at the Biller Institution whom do I contact ?

If the transaction is not successful the solution provider M/s Bill desk.com will give us instruction to reverse the entries. If you did not got any reversal within 10 days you can send mail to pgsupport@billdesk.com.

24. How to use onlinecub for TNEB payment ?

Click here to find How to register and pay your TNEB Bills .

25. How to use the Student Fee Payment through Net Banking ?

Click here to view the Fee Payment Demo

26.I am not able to read some digits of the password. What should I do?

The Internet PIN (password) is a Alpha Numeric code which is randomly generated by the system and the only person having access to it is you. We would therefore request you to apply for regeneration of the password.

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