Your Bank with in your hand

Welcome to CUB Mobile Banking

FAQ on Mobile Banking

13. What are the ways of downloading?

The customer can download the application only through URL given by the bank using their Mobile Device or they can download using their PC and Transfer the Same using the Data card or if the device is Bluetooth enabled you can Transfer the Application using Blue tooth from your PC /Laptop.

14. While downloading, I get a message saying "Un-trusted Application". What should I do?

Please select 'Yes' for this option. This option is specific to the mobile device and will not affect the application or mobile phone.

15. Where will 'J2ME Mobile Banking Application' get downloaded on my phone?

The downloaded applications are stored in a particular folder of the handset, specific to each device. Typically it should reside either in the Games or Applications folder of your phone.

16. What if I delete/uninstall 'J2ME Mobile Banking Application' from my mobile phone by mistake?

You will need to re-download the application on your handset. Please follow the download process and continue banking. You have to once again do the Registration process of the Mobile Application.

17. How do I install J2ME Mobile Banking Application and Register the same?

• Navigate to http://www.cityunionbank.com/download from your Mobile Browser.
• Choose Your Application type GPRS Mode or SMS Mode Click the Link 'Click Here ' To Download the Application.
• It gets Automatically Saved in to your Mobile Games Folder.
• To Launch Click the CUB_MBank Application
• Enter 'Your Customer ID and MPIN . Accept the Terms and Condition -(Customer ID and MPIN already sent to you through Post'.
• Choose 'Six Digit Application Password'.
• This Application password is to open the Application in future'.
• Click OK for sending the request.
• Alert from Mobile appears like This Application is not a trusted one, Click Yes to proceed.
• On Successful Registration ' Registration Successful Screen will appear'

18. Can I change my 'J2ME Mobile Banking Transaction' MPIN?

Yes. After Registration you have to immediately change your MPIN then only you are allowed to perform Transaction .

19. Can I change my 'J2ME Mobile Banking Application' PIN?

Yes. You can Change the J2ME Application Pin also

20. Can anyone else use my 'J2ME Mobile Banking Application'?

There is Two password for J2ME Mobile Banking Application. one is to Login to your Mobile Application and the second one is for to perform Transaction or any Query. The application will not allow others to use your mobile handset perform bank services. The application is installed with identity of original handset owner. The application does not allow other user to login with his/her credentials.

21. Can I perform Transaction using J2ME Mobile Banking Application in GPRS mode and also SMS Mode?

YES .You can use Both the application. MPIN for the Both the application are same.

22. Can I use the Same MPIN to send Query using SMS PULL?

NO . You cannot use the Same MPIN for Both J2ME and SMS Pull . MPIN is different for Both.

23. What if I lose my mobile?

If you lose your mobile

• Inform this to Your Base Branch in writing. We will deactivate the Mobile Banking Facility.
• For Activation also you have to Inform Your Base Branch in writing. We will make the status Active
• You can download the same application once again, on your new phone and have to do registration process

24.What will Happen If I Wrongly type the Application Password ?

If you Wrongly type the Application Password more than 5 Times J2ME Application will be automatically deactivated. You have to do Registration once again with your MPIN.

25.What will happen If I wrongly type the MPIN?

If you wrongly type the Mpin More than 3 times while sending Request Your MPIN will be locked you cannot do any further Transaction. If you able to remember your MPIN You have to inform this to your Branch in writing we will change the Status as Active then you can perform your Transactions. If you forgot your MPIN you have to send fresh Application for new MPIN. We will send the MPIN to your Base Branch.

26. What are the channels available in 'J2ME Mobile Banking'?

The user can use GPRS or SMS channel to perform the bank service transactions.

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